Misco Customer Service

Yesterday afternoon (while at work) I placed an order for a 19” widescreen LCD computer monitor using Misco.co.uk where I performed a search for “widescreen monitor 19” and then sorted the results by ascending price. The item that caught my eye was described as:-

HANNSG HW191 19 WIDESCREEN TFT WITH DVI OPEN BOX – BOX AND PRODUCT PRISTINE

After a fuller description, and the price £85.55 inc VAT was the phrase:-
Buy now – while stock lasts

So I did. I went through to checkout, entered my credit card details and printed off the receipt. Now at that point I assumed that I’d bought the monitor – and I expect just about anybody else in my position would think the same. BUT NO!

After leaving work somebody rang from Misco to say that this was a one off offer and that all stock had been sold. My colleague rang me at home and advised me of the call. I checked my emails, and there was confirmation of my “Order Request” so I went back on the web site to check – and it was still there for sale. So I rang customer services at Misco. The person taking the call couldn’t find the order reference number and took my contact phone number promising that somebody would ring me in the morning.

This morning I got into work, and waited. No phone call. Visited the Misco website – item still listed for sale. So I rang them. Again the order couldn’t be found, so I was passed to “Internet Sales” where a very obnoxious lady refused to believe that it was still available for sale. Eventually she found it and simply informed me that there had only been 1 item and that it had sold.

So what to do next? Trading Standards? YouTube? I still want a monitor, they appear to still have it for sale - it's still there as I write this at 11:50. And the more I think about it the less happy I am. I could accept being disappointed. I cannot accept being shouted down by loud, rude, customer service staff!